Refund Policy

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OVERVIEW

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us

Returns

We do not accept returns or refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer worldwide shipping on all orders.

Lost or Stolen Packages

Sophistaire is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Sophistaire will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.